FAQ
Our Answers to your Questions

Where do we meet?
We will meet on the top of the steps of the New Victory Theater, 209 West 42nd Street, between 7th & 8th Avenues.

Alternatively, we can arrange to meet you at the concierge desk of your hotel and begin the tour from there. If a hotel pick up is desired, be sure to specify that request when booking your tickets, and include your hotel name and address.

Is this more of an informative or photographic tour?
BOTH! Our comprehensive tours are designed to help you experience as much this amazing city as possible in a short amount of time AND provide you with beautiful color photos. You will have an exciting orientation to New York City and a collection of photos for you to enjoy long after you return home.

What happens in inclement weather?
We will try to reschedule if there is inclement weather on the day of the tour. If we are unable to reschedule, we will provide a full refund.

How will we get around the city?
Put on your walking shoes and get ready to see the city! Walking is the most authentic way to travel the Big Apple, so you will experience New York like a native.

For distances too far to walk in a short timeframe (i.e. from the Brooklyn Bridge to Times Square), your tour-guide will take you via the subway. This is an excellent way to orient yourself to our public transportation system. Plus, we'll take some great photos of you in the subway! Our subways are safe, convenient and often a lot of fun. A one - day unlimited pass is $7.

If you prefer a cab, depending on the number of people in our group (no more than 4 to a cab in New York City), this can also be arranged. The cost is at the expense of the group, usually no more than $6-$10 from most points within Manhattan.

Do you have additional resources about NYC?
We sure do. How about: Rockefeller Hotel Center Service?

To Purchase Tickets by phone please call Zerve at 212-209-3370 or email: info@phototrektours.com

How can I purchase tickets?
Tickets can be purchased online or by phone.To purchase tickets by phone, please call Zerve at (212) 209-3370. To purchase tickets online, click on the following link:

What are your payment terms?
Payment is due in full at the time the tickets are purchased.

Payment is refundable if we need to cancel due to inclement weather and we are unable to reschedule. All other payments are non-refundable.

What is included in the tour?
The 2 hour tour includes 75 + photos on CD ROM
The 3 hour tour includes 125 + photos on CD ROM

How will I receive my CD ROM containing all my photos?
Your photos and/or CD Rom will be delivered to your hotel within 24-48 hours after completion of the tour.

In the event they must be mailed, shipping is additional (approximately $7.50 in the USA and Canada). International rates vary.

Will the Guide/Photographer act as a witness for our wedding?
Gladly. We will be more than pleased to act as your witness and arrange the tour around the ceremony.

Where Should We Stay on Our Visit to NYC?
There are countless hotels all over the city but here are a few we know of:

Park Central
The Sherry Netherland
Buckingham Hotel

How helpful are the guides?
Besides the wonderful photographs, our tours are a great way to see NYC and acclimate yourself to the city. Your personal NYC Tour Guide/Photographer can help make suggestions for the rest of your stay. We can assist you in planning activities, great places to shop, finding great restaurants, buying discount theatre tickets, and just getting around. This is an unforgettable way to experience the Big Apple.

Any more questions?
If you do, please email it to us using this link: info@phototrektours.com. We will get right back to you and update our FAQ page accordingly.

Your input is greatly appreciated.

To book a group of 9 or more, or to arrange a wedding or custom event, please email PhotoTrek Tours directly at info@phototrektours.com or call us at 917-734-7602.
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